Frequently Asked Questions About Idtheme License Keys

Below are common questions related to Idtheme theme license keys.

1. Where Can I Get the License Key?

You can obtain your license key in the Kentooz/Idtheme member area.

Steps:

1. Log in to the member area: http://member.kentooz.com/
2. Open the License or License Key menu. Or use the full link: http://member.kentooz.com/softsale/license
3. The page will list licenses for the products you purchased.

Notes:

• Make sure you log in with the same account used for the purchase.
• If the license doesn’t appear, check your purchase history and payment method.

2. Where Do I Enter the License Key and How Do I Deactivate It?

Each Idtheme generally has its own license plugin. Examples:

• If you purchased the Muvipro theme:
  • The license menu is in Plugins → Muvipro License.
• If you purchased the Newkarma theme:
  • The license menu is in Plugins → Newkarma License.
• Other themes will have a similar menu, e.g., [ThemeName] License.

Activate the License

1. Go to the WordPress dashboard.
2. Open Plugins → [Theme Name] License.
3. Enter the License Key you got from the member area.
4. Click Activate / Actived.

If successful:

• License status changes to active.
• Automatic updates and license‑related settings work normally. Screenshot:

Deactivate the License

If you want to deactivate the license on that domain:

1. Open the same theme license menu.
2. Enter your License Key again.
3. Click Deactivate / Deactivated.

3. After Entering the License Key, Why Doesn’t the Theme Copyright in the Footer Disappear?

Possible causes:

1. Cache plugin / CDN

   • If you use:
     • Autoptimize plugin.
     • Cache plugins (WP Fastest Cache, W3TC, LiteSpeed Cache, etc.).
     • CDN (e.g., Cloudflare).
   • Solution:
     • Perform clear/purge cache in all cache plugins.
     • Purge cache in the CDN.

2. Inconsistent HTTP/HTTPS settings

   • If your site uses HTTPS, ensure:
     1. Go to Settings → General.
     2. Check WordPress Address (URL) and Site Address (URL).
     3. Both must use https:// (not http://).

After fixing the above, clear cache again and recheck the footer copyright.

4. After Updating the Theme, Why Do I Have to Re‑activate the License?

In some cases after a theme update:

• Theme license options need adjustment (e.g., bug fixes in the license system).
• As a result, you may be asked to re‑activate the license.

Solution:

1. Enter your License Key again on the theme’s license page.
2. Click Activate like the first activation.

If a developer installed the theme for you:

• You can ask the developer to:
  • Re‑activate the license.
  • Or provide the license key (if permitted) so you can activate it yourself.

This doesn’t happen often, but can occur after major changes or fixes to the license system.

5. Can I Request to Deactivate or Remove a Domain from the License Code?

Generally, yes, under certain conditions.

Main requirements:

• The license purchase is not older than 1 year from the purchase date.
  • Check the purchase date in the license menu (the created column).
• The old domain is:
  • Expired/not active, or
  • Redirected to another domain, or
  • Parked and no longer running WordPress.

If the domain is still active using WordPress and an Idtheme:

• You are expected to deactivate the license yourself via the WordPress dashboard, following the steps in point 2.
• The Idtheme team will not forcibly remove the domain if WordPress and the theme are still active, because:
  • The license code remains stored in the database.
  • For license data security and consistency.

If the domain has been switched to another theme:

1. Temporarily reinstall the related Idtheme.
2. Open the theme’s license page.
3. Deactivate the license from the dashboard.

Additional license questions may be added over time. If you have more questions:

• Please submit them via the helpdesk or official Idtheme/Kentooz contacts.